Customer Identity & Access Management

Enhancing Security, Compliance and End User Experience with Entra External ID CIAM Solutions

Customer Identity Access Management (CIAM) plays an important role in ensuring you are operating with your customers in a safe and compliant environment that is easy to use. Our goal is to keep your customers are safe and happy.

At the intersection of security and customer experience lies our expertise: building modern, robust, and scalable Customer Identity and Access Management (CIAM) solutions powered by Microsoft Entra External ID (or legacy Azure AD B2C). Our solutions enable enterprises to not only attract customers but also create the seamless experiences that retain them.
Our approach leverages Microsoft's cutting-edge CIAM toolset, creating a digital front door to your organisation that combines security assurance with frictionless user journeys. By implementing Entra External ID, we transform how your customers interact with your digital platforms.

OUR SERVICES

No matter how good the tool is, success in Customer Identity & Access Management is about the customer, journey and tools working together in harmony.

STRATEGIC ADVISORY

"Phone a friend" for when it's time to bring in the experts

CIAM is notoriously difficult to uplift or migrate off legacy solutions. Success comes from ensuring you know what your current state is, where you want to go, and have a plan on how to get there. We have extensive experience in ensuring you get the value out of your CIAM tooling.

MIGRATING TO ENTRA EXTERNAL ID

We know how to quickly and easily migrate your customers off your legacy CIAM tooling to Entra External ID

We understand that you want to ensure your Customers are not inconvenienced as you migrate to the latest CIAM toolset. Talk to us about the best ways to minimise user inconvenience but ensure that your customers are protected and their data is both complete and up to date.

Customer Journey Orchestration

All sounds great, how do I make this work in my organisation?

Customer journey orchestration with Microsoft Entra External ID enables personalised, adaptive experiences while balancing security and convenience. This approach transforms identity management into a business advantage by creating seamless interactions across the customer lifecycle. Integration with CRM systems provides unified customer insights that enhance decision-making and improve retention.

Seamless CRM integrations

I only want to do this once, let's design it right.

Our CIAM Architecture and solution designers will design, document, and gain design endorsement so everyone knows what is being built and how it is being deployed and what it integrates with.

ENGINEERING

Bring in the expertise to configure this, I don't want to waste any time.

Our engineers will deploy and configure in accordance with your business and technical design. We can also assist with adoption of your current CIAM accounts into your CIAM Solution and uplifting the controls within the tools. See how we choose the right CIAM/B2C tool for the job.

CLOSED COMMUNITY CIAM

Do you need to extend Entra External ID to include support for Organisations

We are highly experienced in extending Entra External ID to cater for Organisations who are customers, in particular, organizations that require delegated access management. If your Customers need to manage who represents their organisation when they deal with you - talk to us about how to quickly extend Entra External ID to support these use cases.

We can help you unlock the power of Customer Identity and Access Management.

Speak to a specialist

Connect with our experts to enhance your organisation's security and efficiency. Our team will reach out to understand your needs and create a tailored solution.