Financial Services — 03

Defining the Digital Identity Blueprint for a Major Australian Bank

A well-established Australian community bank undergoing a significant digital transformation engaged Modern 42 to architect its future-state identity capability, ensuring its digital ecosystem could securely serve customers, employees and partners.

Industry

Financial Services

Sector

Banking (Community and Retail)

Engagement Type

Strategic Advisory, Architecture and Design

Technologies

Product-agnostic (architecture-led)

Frameworks

APRA CPS 234, ASD Essential Eight

Financial ServicesBankingCIAMDigital TransformationCyber StrategyIAM StrategyArchitecture

The Situation

This bank was in the midst of a complex digital transformation. Like any financial institution, its ICT ecosystem is layered with both legacy and modern components. As the bank moved toward a "Digital Front Door" model, identity became the critical enabler. Every customer, employee and partner interacting with the bank's digital channels needed to be known, verified and appropriately governed. The bank needed strategic advisory services to define how digital identities would be managed and transitioned as part of this broader transformation.

What We Did

IAM Enterprise Architecture

Modern 42 provided IAM Enterprise Architecture leadership to guide the bank's identity strategy across its interconnected digital initiatives.

Key Deliverables

Customer IAM (CIAM) Reference Architecture establishing the foundational patterns for external identity management. CIAM Target Architecture defining the future-state design for customer-facing identity services. Digital On-Boarding Strategy ensuring frictionless, secure customer acquisition through digital channels. Cyber Strategy aligned to the bank's regulatory obligations and risk appetite. IAM Strategy covering the full identity lifecycle across workforce and customer populations. Network Security Architecture supporting the bank's shift to modern connectivity patterns. Technology Blueprint for the Digital Front Door tying identity into the broader digital experience.

The Outcome

Modern 42 successfully brought stakeholders from across multiple transformation initiatives into alignment. We achieved consensus on the business requirements for digital identity management and defined a clear path from the bank's current state (a mix of legacy and bespoke systems) to a modern, standards-based capability that will serve the institution well into the future.

Key Wins

✓Unified identity strategy across a complex, multi-initiative digital transformation program
✓Delivered seven interconnected architecture and strategy artefacts in a single engagement
✓Achieved cross-stakeholder alignment on digital identity direction
✓Client testimonial: recognised as providing industry-leading enterprise architecture expertise in the identity space

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