Healthcare — 13

Data-Driven IAM Discovery and Planning for a Major Healthcare Provider

A large Australian healthcare provider with international operations engaged Modern 42 to conduct a data-driven discovery of its identity landscape and develop a practical implementation plan.

Industry

Healthcare

Sector

Healthcare Services

Engagement Type

Strategic Advisory, Architecture and Design

Technologies

Apporetum

Frameworks

ASD Essential Eight, Australian Privacy Principles

HealthcareIAM DiscoveryAccess ReviewsApporetumData-Driven InsightsIdentity CorrelationMulti-Division

The Situation

This healthcare organisation had already developed strong IAM and Cyber Strategies. What it lacked was a data-driven understanding of its current state and a practical plan to move from where it was to where it needed to be. With operations spanning multiple divisions and international locations, the identity ecosystem was complex and distributed. The organisation wanted to let the data tell the story, requiring a significant assessment of identity data quality and access patterns across its systems.

What We Did

Current State Assessment

We assessed the organisation against the Modern 42 IAM Capability Model, producing findings and a placemat of pain points and pressure points requiring attention.

Identity Correlation Discovery

Using Apporetum, we performed identity correlation between the HR Source of Truth and identity data in target directories. This revealed data quality issues and process gaps, giving the organisation objective evidence of where its identity management was falling short.

Access Discovery Reports (30 Critical Applications)

We conducted access reviews across 30 critical applications spanning multiple operating divisions, providing insight into how well access was being managed against policy.

IAM Implementation Plan

We developed a prioritised implementation plan structured around six-month value increments, informed directly by the data insights to ensure the most impactful issues were addressed first.

The Outcome

The data-driven approach gave the organisation valuable intelligence about what was actually happening in its identity systems, rather than what was assumed to be happening. Processes that were clearly broken or missing were identified and prioritised for remediation. This is an ongoing engagement, with Modern 42 now delivering against the implementation plan.

Key Wins

✓Data-driven discovery approach revealed the true state of identity management across multiple operating divisions
✓Identity correlation analysis identified data quality gaps between HR and directory systems
✓Completed access reviews across 30 critical applications
✓Implementation plan directly informed by data insights, ensuring highest-risk items are addressed first
✓Ongoing partnership progressing from discovery into active implementation

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