Retail Property / Real Estate — 11

Identity Governance and Administration Uplift for a Major Retail Property Group

Continuing its IAM transformation journey, a major Australian retail property group engaged Modern 42 to define its Identity Governance and Administration (IGA) capability, laying the groundwork for automated identity lifecycle management.

Industry

Retail Property / Real Estate

Sector

Property Management

Engagement Type

Strategic Advisory, Analysis and Service Design, Architecture

Technologies

Product-agnostic (market scan phase)

Frameworks

ASD Essential Eight, NIST SP 800-63

Retail PropertyIGAIdentity GovernanceJML ProcessesService DesignMarket ScanIAM Uplift

The Situation

Having successfully embedded a PAM capability, the organisation's attention turned to the broader identity lifecycle. Manual processes for managing joiners, movers and leavers (JML) were creating governance gaps, and the organisation needed a structured approach to defining its target-state IGA capability.

What We Did

IAM Service Design

We defined the high-level components across people, process and technology required to support and operate the organisation's Identity and Access Management target state.

IAM Processes and Business Rules

We documented detailed JML processes, business rules (covering account lifecycle events such as inactivity and orphaned accounts) and governance rules to ensure consistent, auditable identity management.

IGA Market Scan and Recommendation

We conducted a detailed market scan of Identity Governance and Administration solutions, evaluated against a defined set of requirements, and delivered a recommendation to guide platform selection.

The Outcome

The organisation has commenced its IGA uplift journey and continues to enhance capability across all pillars of people, process and technology. Modern 42 remains the identity partner for this ongoing program of work.

Key Wins

✓Defined the complete IAM Service Design covering people, process and technology
✓Documented JML processes and governance rules to enforce consistent identity lifecycle management
✓Delivered an independent IGA market scan with structured requirements and vendor recommendations
✓Ongoing partnership continues as the organisation moves into IGA platform implementation

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